Privacy Policy

1. Introduction

Welcome to Custodex ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital wellbeing and independent living platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number
• Emergency Contacts: Names, relationships, email addresses, and phone numbers of your designated emergency contacts
• Location Data: GPS coordinates only when you explicitly grant permission during an active emergency alert or when you choose to start live location sharing. We do not track, store, or monitor your location on an ongoing basis.
• Check-in Data: Timestamps and responses to check-in prompts
• Emergency Plans: Custom emergency plans and scenarios you create
• Communication Records: Messages sent through our alert system

3. How We Use Your Information

We use your information to:

• Provide and maintain our safety monitoring services
• Send check-in reminders and emergency alerts
• Contact your emergency contacts when you trigger an alert or miss check-ins
• Share your location with emergency contacts when alerts are triggered (if enabled)
• Improve and optimize our services
• Comply with legal obligations
• Communicate with you about service updates and security notifications

We minimize data collection to only what is strictly necessary to provide our emergency alert service. We do not use your data for advertising, nor do we sell it to third-party data brokers.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Emergency Contacts: We share your status and location with your designated emergency contacts when you trigger alerts or miss check-ins
• Service Providers: We may share information with third-party service providers who perform services on our behalf (email delivery, SMS messaging, hosting)
• Legal Requirements: We may disclose information if required by law or to protect rights, property, or safety
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell your personal information to third parties. We do not use your data for advertising purposes, and we do not share your data with data brokers. Location data is only shared with your designated emergency contacts when you explicitly trigger an alert or choose to start live location sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Check-in logs and alert history are retained for 12 months to provide you with historical insights and safety patterns.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of non-essential communications
• Disable location sharing at any time
• Export your data
• Close your account

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us through our Help Center.